Frequently Asked Questions

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Frequently Asked Questions About Pest Control in Central London

Need Help?

Having specialised in pest control services for over a combined 65 years, Obsidian Environmental possesses a great understanding of the world of pests and how to combat them effectively. Especially in Central London, one of the most densely populated areas of the UK.

Here are just some of the common questions we are frequently asked. If there's something we haven't covered or you wish to discuss further, please do not hesitate to get in touch to speak to a BPCA qualified expert.

  • How much does pest control cost in London?

    The cost of pest control in London depends highly on the type of pest and the extent of the problem that the pest presents. 

    Some pests can be much more stubborn than others, requiring multiple treatments.

    Premises also all vary in size, some being smaller residential and others more complex commercial locations in underground basements and tunnels.

    If you think or have a pest problem, speak to one of our experts today who will review your situation and recommend the next best steps.

  • Why am I getting pests? What attracts them?

    Food, waste, humidity, unsanitary and exposed entry points are the common factors which attract pests. 

    Construction sites, poor waste management and seasonal changes are some of the leading factors contributing to many of Central London’s growing pest problems.

    Simple methods such as ensuring your premises are kept clean, updating your business’s sanitary policies, decluttering & repairing pest entry points are all ways you can reduce unwanted visitors.

    If you’d like one of our experts to review your premises and give you professional advice, book a callout today.

  • What pests do I have? How can I identify them?

    Identifying pests can be tricky. With many of the UK’s estimated 24,000 different species of insects alone living in London, getting the right advice can be the difference between successful pest prevention and dealing with recurring issues. 

    Rodent numbers are on the rise, leading to more frequent sightings and infestations. Knowing the exact type of pest you have is vital, especially if you are attempting to lay poison or other deterrents yourself.

    The best advice is to speak to a qualified expert, who will be able to assess your situation and advise on the best treatment going forward. 

  • Can I treat pests myself?

    DIY methods like sprays, traps, baits, and repellents can work for mild infestations, but many pest problems require professional-grade solutions.


    At Obsidian, we provide well-researched, proven pest control treatments including:

      • Certified inspection

      • Targeted treatments including pest prevention, drain surveys & sanitation.

      • Routine follow-ups to offer long-lasting protection

    Speaking to an expert not only gives you peace of mind, but it reduces the risk of disease, sickness and stress through the removal of harmful pests. Contact us today if you’d like to learn more or have a growing pest problem of your own.

     

  • Are pest treatments safe around my pets and family?

    Pest Control providers should be fully insured, qualified and transparent about the chemicals used and the processes involved. 

    At Obsidian, we use eco-friendly, low-toxicity methods and highlight fundamental health & safety guidelines to ensure any pest treatments are done so safely & correctly.

    Get in touch with our team for expert advice to protect against unwanted visitors.

Quality Service is Our
Guarantee

Whether it’s a one-off emergency callout or a routine pest management contract, Obsidian Environmental delivers the expertise and protection you need.

See what our customers have to say...

Our Reviews

5.0
Based on 160 reviews
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Sarah Bailey
11:32 25 Sep 25
Matthew did some work for me on 24/09/2025 he was excellent, polite and professional. He was very thorough and went above and beyond. Veronica Bailey
Nancy Edgeler-ash
17:02 15 Sep 25
Darren was amazing. He’s Super knowledgeable, thorough and obviously very experienced in his job. Great customer service and was very cordial ⭐️
Madalina Calinescu
14:20 10 Sep 25
Darren has been so helpful every time. Nice personality and he is doing his job properly. Happy to work with him
Ian Alfonso
20:49 05 Sep 25
Had a great experience with Rob for his services in pest control. He was punctual, professional, and thorough during his check-up to our shop today. Explained everything clearly, worked efficiently, and gave us confidence that any concerns are being addressed properly. Highly recommend Rob's service.
Elijah Ciatz
15:13 08 Aug 25
Absolutely amazing work from Darren. 🤩🤩 He’s helpful with questions and is always so friendly. I’m fully satisfied with all he’s done for our store. 100% recommend.
Lara Drevenšek
14:09 07 Aug 25
Amazing service by Daren. Did the checks very detailed and communicated to the team. Asked about the issues and how he can assist us. Also on his previous visit he went out of his way and helped with the door issue we had as one of our team members was stuck in the toilet. He opened the door for us and let the team member out. Great service
송나연
13:56 01 Aug 25
Darren was very friendly and helped us thoroughly. He was careful and detailed with his work, and made sure everything was properly sealed.
We really appreciated his professionalism!
Rania Chaouki
11:15 31 Jul 25
Darren did an amazing job today. Very friendly and informative about pest issues. We appreciated his assistance at our store. 100% recommend to anyone considering using their services.
Erika Csergo
10:57 29 Jul 25
Very professional and responsive.Darren explained everything clearly, and handled the issue efficiently. Great customer service and follow-up. I felt well taken care of. Highly recommend!
Alice Fontaine
09:01 10 Jul 25
I’ve known Darren for 2 years now and he never disappoints!! Always super helpful and very kind and knowledgeable! Matthew is great too!
Mahmoud Maged
06:30 10 Jul 25
Exceptional service from Darren. Quick and thorough service and very friendly.
Sol Rudd
16:54 09 Jul 25
Had an ongoing mouse problem which I needed dealt with swiftly and properly. Obsidian were there to provide a fast, effective method with brilliant knowledge of the field. Thank you team!
Little Owl
14:35 09 Jul 25
Great service, amazing response time and really friendly people working there!
Tiffany Shih
13:38 09 Jul 25
Darren and Mat they are very professional and nice
Really recommend
Response from the owner 14:18 09 Jul 25
Thank you for the feedback Tiffany !
Tetiana Illustrator
12:36 09 Jul 25
Excellent service from Darren and Mat. Thank you very much for your help!
Response from the owner 14:18 09 Jul 25
Dear Tetiana thank you for your feedback !
Alex Toud’
12:04 09 Jul 25
Working for a very busy and popular coffee shop. Obsidian is a great company managing our pest issues. Rob is very helpful and very deep in his checks and visits ! Highly recommend!
Response from the owner 14:17 09 Jul 25
Dear Alex, thank you for the amazing reviews !
Maddie Osborne
11:59 09 Jul 25
Great and efficient service from Darren and Matt for our routine inspection at Rosslyn Tower 42.
Thanks so much!
Response from the owner 14:17 09 Jul 25
Thanks Maddie for the feedback on our technicians !
Jenny Thomas
11:27 09 Jul 25
Great experience with Darren & Mathew at work! Always take the time to really chat to you about the potential problems that could arise and are very supportive!!
Response from the owner 14:16 09 Jul 25
we are delighted with your comments on our team, thank you Jenny !
Kara Klemme
06:52 09 Jul 25
Darren is always super helpful and kind
Response from the owner 14:16 09 Jul 25
Thank you for the feedback on our technician !
Hamed Monfaredneyrizi
17:29 17 Jun 25
We’ve been using Obsidian Pest Control for our kitchen and the service has always been excellent. The team is professional, efficient, and very responsive. They explain everything clearly during audits and help us stay compliant with all safety standards. Highly recommended!
PAWEL JANKOWIAK
10:16 06 Jun 25
We’ve had a great experience with Obsidian. Everything has been smooth, well-organized, and professional from the start.

A big shoutout to Deborah, who has been amazing to work with. She’s always friendly, helpful, and on top of everything. It’s clear she really cares about providing great service and making sure everything runs perfectly.

I honestly can't recommend them enough!!!
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