22 Greek Street, London W1D 4DY020 8050 0238 Info@obsidianpestcontrol.co.uk
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Privacy Policy

Effective Date: 10 July 2025
Obsidian Environmental Services Ltd
22 Greek St, London W1D 4DY
Email: info@obsidianpestcontrol.co.uk
Phone: 020 8050 0238
Website: www.obsidianpestcontrol.co.uk

1. Who We Are

Obsidian Environmental Services Ltd is a professional pest control company based in London, providing safe and effective pest management solutions to homes and businesses across Greater London.

2. What Personal Data We Collect

We only collect information necessary to provide our services effectively, including:

  • Your name

  • Contact details (email, phone number)

  • Service address

  • Details provided in your enquiry, booking, or feedback

  • Technical data (e.g. IP address, browser/device info)

  • Usage data (website interactions)

  • Marketing preferences (if you opt in to receive updates or offers)

We do not collect sensitive personal data unless legally required (e.g. for health and safety or insurance reporting).

3. How and Why We Use Your Data

We process your data to:

  • Respond to enquiries and provide service quotes

  • Schedule and carry out pest control treatments

  • Send invoices and payment confirmations

  • Follow up on service quality or feedback

  • Comply with legal, insurance, or tax obligations

We always process data in accordance with UK GDPR and the Data Protection Act 2018.

4. Data Storage & Security

Your data is stored securely using encrypted, access-controlled systems. Only authorised staff members can access it, and only for tasks essential to service delivery.

5. Third-Party Services

We may share data with trusted third parties who help us deliver our services:

  • Email platforms (e.g. Outlook, Gmail)

  • Hosting and website platforms (e.g. WordPress, Hostinger)

  • Payment processors (e.g. Stripe, PayPal, Square)

All third parties we use are compliant with UK and international data protection standards. We do not sell or rent your data.

6. International Data Transfers

Some services we use may store data outside the UK or EEA. When this occurs, we ensure appropriate legal safeguards are in place (e.g. Standard Contractual Clauses).

7. Cookies & Website Tracking

Our website uses cookies to:

  • Enhance user experience

  • Track anonymised visitor analytics (e.g. via Google Analytics)

  • Enable location-based or interactive features

You can disable cookies in your browser settings. For more info, see our [Cookie Policy].

8. Your Data Rights

You have the right to:

  • Request access to your data

  • Ask for corrections or updates

  • Request deletion (where lawful)

  • Withdraw consent for marketing

  • Object to certain processing

To exercise your rights, contact us at: info@obsidianpestcontrol.co.uk

9. Data Retention

We retain your data only as long as necessary to:

  • Provide our services

  • Meet legal, insurance, or regulatory obligations

  • Maintain business records

After that, your data is securely deleted or anonymised.

10. Questions or Complaints

If you have concerns about how we handle your data:

Email: info@obsidianpestcontrol.co.uk
Address: 22 Greek St, London W1D 4DY
Phone: 020 8050 0238

You may also contact the UK Information Commissioner’s Office (ICO):
www.ico.org.uk

11. Policy Updates

We may update this policy occasionally to reflect changes in laws, services, or technology. The latest version will always be available on our website.

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